New internet isn't as good as it says it is.

[Bella79]

New Internet not working as well as it said it was, worse if anything, really getting me down.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Bella79]

I have been waiting for the personal chat, which I haven't received, how do you feel that it's OK to close the chat when my question hasn't been answered?

[Tom-W19]

Hi @Bella79 

You didn't respond to the chat invite within 48 hours so it was closed.

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147