Discussion topic: New installation - no current phone line
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Message posted on 15 Sep 2025 11:52 AM
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New installation - no current phone line
We have just moved home. The 'new' house has been empty for some time (renovated). It's an old property - 100 years.
We have only just realised that there is no phone line so nothing going into the property.
We are having full fibre installed and had the contact from Openreach and next Tuesday confirmed.
Will the fact that there is no phone line cause a problem ? Do I need to let anyone know?
The wire is there (from the telegraph pole) but has been cut. We know that there is full fibre in the area as Sky confirmed this.
Thanks in advance.
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Message posted on 15 Sep 2025 12:25 PM - last edited: 15 Sep 2025 12:26 PM
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Re: New installation - no current phone line
If you are due to get an FTTP installation then the absence or unserviceability of a legacy copper circuit isn't relevant: that's entirely replaced by the optical fibre anyway.
Putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 15 Sep 2025 03:29 PM
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Re: New installation - no current phone line
Thanks for your reply.
I have done that but don't understand the results! I think it's yes it will be ok for full fibre installation?
Message posted on 15 Sep 2025 03:44 PM - last edited: 15 Sep 2025 03:47 PM
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Re: New installation - no current phone line
' Residential OH Property fed from rear '
' FTTP is available and a new ONT may be ordered '
So that's all fine: the new optical fibre is going to be arriving from a pole ('Over Head') which is probably the one you mentioned.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 15 Sep 2025 08:12 PM
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Re: New installation - no current phone line
@TimmyBGood wrote:
' Residential OH Property fed from rear '
' FTTP is available and a new ONT may be ordered '
So that's all fine: the new optical fibre is going to be arriving from a pole ('Over Head') which is probably the one you mentioned.
Thanks for your help - it's somewhat alien to me!
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