New install, poor Wifi signal and call drop-outs

[Matt3333]

I have just changed to Sky and am experiencing drop outs when using MS teams for work. The conversation stops intermittently and the picture freezes. When I speed test the system it appears to be between 40 - 50 mbps, but is the wifi connection that seems to be the issue. Teams reports weak signal and this is extremely irritating. I have also noticed that the internet access also suffers from the same problem. Can you please help with a solution to meet your wifi gurantee. Thanks Matt

[TimmyBGood]

---

@Matt3333 wrote:

 Can you please help with a solution to meet your wifi gurantee. 

---

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.