New hub won’t give internet

[Deborah50]

I have done everything possible to get my broadband box to provide a WiFi Connection.  I can connect to it.  Green lights are on.  But nothing loads on phone or iPad and it just says "no internet connection".

 I've done all the troubleshooting methods given online and etc.
 my Sky ID says I don't even have any products with Sky, other parts of the web page say I'm not the bill payer which is also untrue.

[Addie15]

Hi there, @Deborah50. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Deborah50 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks