New hub snubbed after 3 weeks

[Stacey+Hermston]

I got a new hub, the white one and it was fine, no better, no difference and after 3 weeks, it said that the connection had fallen. So I dug out the other router I'd previously been using and it connected fine and without any issues and that's what I'm using because I'm now stuck as it's taken me time to try contacting Sky as I was really unwell with COVID. I thought I was going to die I felt so ill, I was in a nasty car accident around the same time and I busted my back but I haven't been able to do anything but worry about getting this hub fixed before I'm charged for it. I had to trying to get well again and do my social distancing, aired my house out for a few weeks and cleaning everywhere I was hurt badly and having COVID I was so ill when I could only think about how I have to have an engineer out before the 11th or they've charging me for the stupid thing. Any advice from others who've experienced similar issues???

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Stacey+Hermston 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.