New hub is not connecting with open reach

[DS2DOGS]

New hub installed today, open reach says I'm connected but just have a red light on the hub.

Sky on line says I have a problem. I know that but how to resolve it.

[FLC]

New customer?

If so, which package, which router & how is it connected?

[DS2DOGS · Accepted solution]

Thanks for responding but eventually I got through to someone to speak to. 
There is a fault on the line apparently and they have arranged for an engineer to come out from Openreach