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Discussion topic: New home, same wifi hub, Sky Q box & password. Kindle not accepting the password & WPS not working

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SSylvie
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New home, same wifi hub, Sky Q box & password. Kindle not accepting the password & WPS not working

‎09 May 2022 01:41 PM

Kindle device not accpeting the correct password. It is not a kindle issue. Problem only occurred after a house move. Tried resetting the modem and the kindle. No change. Please advise. Thanks

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Lisa-P1987
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Re: New home, same wifi hub, Sky Q box & password. Kindle not accepting the password & WPS not wo...

‎10 May 2022 11:23 AM

Posted by a Sky employee

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

Thanks

Lisa - Sky Tech Team Expert
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Lisa-P1987
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Re: New home, same wifi hub, Sky Q box & password. Kindle not accepting the password & WPS not wo...

‎12 May 2022 12:18 PM

Posted by a Sky employee

Update – We are still looking to help you SSylvie. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
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