New home previous owner had sky

[Nanci1]

I'm trying to sign up for sky broadband. 

Previous owner of the house said sky.

I'm getting the below message 
I don't WANT to phone in, I am super busy, I want to be able to simply order broadband while doing other tasks at the same time. 

"Looks like we have found an account associated with your address. Please enter the valid email address linked to the account in order to continue with your order.

Can't remember your account details?
Please call 0330 XXXXXX for assistance."

[Daniel0210]

@Nanci1 

That suggests the previous occupant didnt cancel their Sky subscription. I think you'll need to call Sky to discuss.

[GD1]

@Nanci1  If there is still a live account under the previous owner they need to cancel their services, the community won't be able to help you place an order.

It may be worth contacting the previous home owners to move their services or cancel.  Until they do so you won't be able to place an order, nor can you take over an account.

[Nanci1]

They have moved house. They may have moved their account to the new home. 

Very frustrated at how many web companies have gone. No ability to chat / email to a human. 

I don't have time for phoning in, I am working, I have customers in and out, I can't sit on hold or on a call. 

If an agent can rectify this via email / chat, great, if not, I will go to another provider.

[Anonymous]

@Nanci1 Try the Facebook Messenger service in the forum footer maybe? 

[Daniel0210]

@Nanci1 

Im afraid Sky don't use email for general communication. You can still call after work (evenings or weekends?)

By the way this is a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

[TimmyBGood]

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@Nanci1 wrote:

If an agent can rectify this via email / chat, great, if not, I will go to another provider.

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ISPs cannot take over an active circuit without the account holder of that subscription being involved: this is a basic precaution against malicious disconnection.