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Discussion topic: New full fibre fitted but voice and internet keep dropping out

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This message was authored by: Jon19

New full fibre fitted but voice and internet keep dropping out

On the 12th August we had full fibre installed and since then the voice keeps dropping out on our hub - and we lose the landline - it also stops the wifi working on our mobile phones and laptops - and then the internet keeps dropping out and disconnecting the Sky Q box.

everytime this happens I switch off and switch on again the hub to re set it but its getting worse and happening more often!! How do i resolve this??? 

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This message was authored by: Highlinder

Re: New full fibre fitted but voice and internet keep dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Jon19  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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