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Discussion topic: New fibre not working

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This message was authored by: Lee244

Message posted on ‎27 Apr 2025 01:25 PM

New fibre not working

Red light is on (LOS) the openreach box and I have no internet

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This message was authored by: cookiemonsteruk

Message posted on ‎27 Apr 2025 01:31 PM

Re: New fibre not working

Posted by a Superuser, not a Sky employee. Find out more

@Lee244 

 

When were you activated

 

LOS or loss of service would usually be an external fault and would need to be reported to sky

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This message was authored by: JimM1

Message posted on ‎27 Apr 2025 01:32 PM

Re: New fibre not working

@Lee244 Red light LOS on your ONT you have no connection to the Exchange, can be for many reason's but only a call to sky is going to get that sorted out for you, unless it is a temporary fault glitch.

 

The service checker will also let you know if sky are aware off any specific faults local to you.

 

https://www.sky.com/servicechecker

 

 

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