Discussion topic: New fibre installation LOS light red after 2 hours of working
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Message posted on 03 Dec 2025 12:23 PM
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New fibre installation LOS light red after 2 hours of working
Hi. I had my fibre installation completed about 1000hrs today. It was working fine but has now dropped the service and the LOS red light is on. I have turned off both the router and the new OpenReach box waited 30seconds and the LOS light is still on. Can anyone help?
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Message posted on 03 Dec 2025 01:15 PM
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Re: New fibre installation LOS light red after 2 hours of working
@OMGIdontcare Did the Engineer say on departure that there may be further work that has to be carried out at the exchange so it may go on/off a few times, the installation when done it's normal that all green accross the board, the only thing you can do is give sky a call, they may just also treat it as up until midnight to get it all squared away!
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