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Discussion topic: New faster router won't let me access my ring door bell

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This message was authored by: Sarahme46

Message posted on ‎10 May 2024 04:34 PM

New faster router won't let me access my ring door bell

Can't use my existing ring door bell now I've hot a super fast broadband band tried everything everything is in the same place just a new one plugged in
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎10 May 2024 04:42 PM

Re: New faster router won't let me access my ring door bell

Posted by a Superuser, not a Sky employee. Find out more

@Sarahme46 if your Ring doorbell is a few years old it msy require you to split the wifi bands on your new router so it can connect to the 2.4`GHz signal see Split Sky WiFi bands

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: loz3855

Message posted on ‎27 Jan 2025 05:24 PM

Re: New faster router won't let me access my ring door bell

Mine wouldn't work either with a 2nd gen ring doorbell and the new sky max router. Tried doing it with both 2.4ghz and 5ghz for about two weeks but still nothing. Tonight I have hard resent the ring doorbell to see if that helped and it's worked straight away. 

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