Discussion topic: New customer can't contact Sky

This message was authored by: emmadollybow · ‎02 May 2025

I am a new customer trying to purchase a Broadband deal however I need my router sent to a different address. I have tried to contact Sky but receive an unhelpful automated message saying they don't recognise my number. I just want to speak to a human in the Sales team. Can anyone help?

This message was authored by: SKY1992bf · ‎02 May 2025

@emmadollybow Sky will only deliver to the address they have registered

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Daniel0210 · ‎02 May 2025

@emmadollybow

Hubs are delivered via Royal Mail and you should have the opportunity to track it once it's been dispatched.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

Discussion topic: New customer can't contact Sky

New customer can't contact Sky

All Replies

Re: New customer can't contact Sky

Re: New customer can't contact Sky

Was this discussion not helpful?

Search Sky Community

Start a new discussion