Discussion topic: New customer - broadband slow. Upgrade or exit?

This message was authored by: Bean27 · ‎07 Feb 2024

Have just started with sky for broadband and it's running at a pathetic 33mbps. My previous provider managed 125 for the same price.
I want to upgrade but the app says I have the fastest speed possible in my area.

should I cut and run? Still in first 2 weeks

This message was authored by: cookiemonsteruk · ‎07 Feb 2024

@Bean27

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also enter you full address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Chrisee · ‎08 Feb 2024

@Bean27 when you signed up with Sky they will have given you a guaranteed minimum speed to the hub does the connection test in the My Sky app match that?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: New customer - broadband slow. Upgrade or exit?

New customer - broadband slow. Upgrade or exit?

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Re: New customer - broadband slow. Upgrade or exit?

Re: New customer - broadband slow. Upgrade or exit?

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