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Discussion topic: New broadband not working

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Avatar for Picajb
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This message was authored by: Picajb

Message posted on ‎18 Aug 2025 08:07 AM

New broadband not working

Got new router with Sky glass. Supposed to start today. Not working. I work from home so desperate.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎18 Aug 2025 08:18 AM

Re: New broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Picajb 

If you mean today is your activation date then that can happen at any point up til midnight tonight. As Sky broadband discussed here is a domestic service I'm afraid working from home brings no extra or quicker service. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: TimmyBGood

Message posted on ‎18 Aug 2025 08:19 AM

Re: New broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Picajb 

 

A replacement Hub for existing Sky Broadband, or a new internet connection?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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