New broadband not linked to MySky app

[Richard1726]

I ordered and had installed new sky broadband at my house. However when trying to access details of it in My Account section in the app or the website it only shows an old Sky account I had 3 years ago. I used the same email address to purchase both. How do I link my new account/broadband subscription with My Account?

[Highlinder · Accepted solution]

@Richard1726You will need to change the email address on the old Sky id and that should let you into your new Sky id.

[Richard1726]

@Highlinder Brilliant, thanks 

[Highlinder]

@Richard1726If you are still having issues getting through, come back and let us know.