New broadband hub- I am existing Sky customer

[London2011]

Today I got a replacement broadband hub, everything is connected properly but I still don’t have internet connection.

It's been more then two hours since engineer left.What should I do while I am waiting for someone to come around tomorow and fix it ? I need wifi for work.

[Highlinder]

@London2011  What was the engineer at your property to do?

[London2011]

Yes, they replaced the router, and there is no internet connection since then.I tried everything.. 

[Highlinder]

@London2011  What happened to the old router? Did you get to keep it or did the engineer take it with them?

[London2011]

Unfortuntely he took it.

In the meantime I booked another engineer for tomorrow.

I was still wondering if anyone here experianced something similar.

[Highlinder · Accepted solution]

@London2011  See what the engineer says tomorrow to you and see if they can fix the internet coming into the property.

[London2011]

All fixed now 🙂 

[Highlinder]

@London2011  So what was the final solution to get this sorted out for you?

[London2011]

Engineer fixed what other engineer messed up by cutting the wrong wires in the new switch.

It's all sorted.