New broadband and hub but WiFi is not working

[Jolow1977]

I upgraded to your fasted sky broadband and received the new hub today. I've followed instructions and there is a problem with the WiFi which is intermittently connecting to phones and I can't connect my now tv at all. Also problems with connecting the Xbox too. 

[Mr+Flibbles+86]

Hi there @Jolow1977 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks