New address no connection but power and WiFi on green

[Yaz777]

The routers power light and WiFi is on but when I try to connect to my WiFi it connects for 10 seconds then goes to captive WiFi what is that. It tries to fix it. But can't. 
I own the property and the install was meant to take place over a week ago. The router arrived immediately but we have no internet or WiFi. 

[Chrisee]

@Yaz777 you need to talk to Sky to sort the issue so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

The folowing link explains more Escalating a post to a Sky expert | Sky 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Yaz777.