New Superfast BB - OpenReach plugged SASSA into Port 1 & it needs Port 2 - SKY not resolving !!

[Natalie146]

2 different SKY engineers (on visits where I had to take the day off work) 17/09 & 07/10 have told me the same thing - BT OpenReach have plugged the SASSA into port 1 but it needs to be in port 2. 
BT need to climb the relevant pole & correct & then it will work. 
DCOE raised an N11. 
This has been going on since I agreed to switch on 30/07.

Sky tech team useless as keep blaming OpenReach & not resolving issue. I'm now told one to wait fir an update on 15/10 & will need another appt BUT I've already taken 3 days off work. 
15yr customer & ready to quit SKY. 
somebody MUST be able to resolve?!