New Sony tv bought four weeks ago. Cannot get any catch up channels, i.e. BBC Iplayer, My 5 etc nor

[cfa47]

Cannot access catch up channels, nor Netflix.  Screen freezes after trying to access.  The shop we bought tv from says it's definitely a WiFi problem and to contact Sky.

[Mr+Flibbles+86]

Hi there @cfa47 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @cfa47 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks