New Sky broadband after moving existing service

[lufc87]

Appreciate this might not be a common scenario but cannot be unique and what Sky are saying sounds ridiculous....

Going through separation with my ex and the broadband (with BT) is in my name. I'm getting a new house and have submitted a home move for a week today.

My ex ordered Sky broadband a couple of weeks ago but they have just cancelled her order and said she has to wait until after BT has been transferred before she can place a new order and then it'll likely be 10-14 days for activation.

I don't see how this is really any different from 2 people moving house on the same day? Surely one party wouldn't be without service for 2 weeks??? For clarity we had BT 900 so nothing for open reach to do.

This sounds like nonsense. Can anyone clarify please?

[jamesn123]

@lufc87 

Sky are right. Two services cannot be active on the same line. Openreach would likely reject the order until your BT service has been moved.

[lufc87]

But they wouldn't be active at the same time. BT is being transferred on 5th, she ordered Sky to start on 6th.

[jamesn123]

@lufc87 

I know, its backwards thinking but if there is an active service on and another one is ordered, even if the dates dont overlap it will likely be rejected.