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Discussion topic: New Sky Hub Max Installed, Slower Speeds

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This message was authored by Matieew This message was authored by: Matieew

New Sky Hub Max Installed, Slower Speeds

I have recently installed a new sky hub max router in my home. It's been placed in the usual home for the router.

The old sky one worked perfectly fine, but I was told I could get faster speeds with this new one. The speeds on a speed tester are fine, but when loading whatsapp and social media, the speeds are very slow and often they don't reload. 

 

Is their a period of time this lasts for before settling? If this continues, I would be better off keeping my old router.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: New Sky Hub Max Installed, Slower Speeds

Posted by a Superuser, not a Sky employee. Find out more

@Matieew if speedtests are normal the issue is not with the new connection. However check thecsetting of Sky's Broadband Shield parental filter as that can stop traffic to certain docial networking sites if left on the default setting. Log into the My Sky app using the Dky id linked to the account go to product options and Broadband Shield and check the setting is what your require.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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