New Sky FTTP Broadband not activated after 24 hours - need help

[yinnn]

Hi, I recently set up Sky Full Fibre (FTTP) broadband with the original Sky Hub router. Everything is connected properly. The Openreach ONT shows solid green lights (PON, LAN), and I was advised it would be activated within 24 hours. It has now been well over 24 hours, I have restarted everything multiple times, and I’m still unable to get online.

Can someone from Sky please check or escalate this to the relevant team for activation?

Thank you.

[peter-marlow+1966]

You need  to call sky to get this sorted we are all just fellow customers on here like yourself 

[JimM1]

@yinnn If your Fibre is not up then the copper should still be working until OR deal with the changeover, so worth a check on that!

[Lisa-P1987]

Thanks for escalating this. We’ve sent yinnn  an invite to chat.

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