Discussion topic: New Max pod not connecting to new Max router. Frustrated new customer can’t face another phone call

This message was authored by: SueQ55 · ‎18 Jul 2024

New Max Pod will not connect to Max router. Does all the blinking but then disconnects. Showing as online in My Sky. I'm a new customer to Sky and am having problems with the wi fi connection since BT fitted the new fibre connection. Not impressed.

This message was authored by: Chrisee · ‎18 Jul 2024

@SueQ55 you do need Sky's help but to avoid a phone call I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use..

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Addie15 · ‎18 Jul 2024

Hi there! Thank you for escalating this. We have sent an invite to @SueQ55.

Discussion topic: New Max pod not connecting to new Max router. Frustrated new customer can’t face another phone call

New Max pod not connecting to new Max router. Frustrated new customer can’t face another phone call

All Replies

Re: New Max pod not connecting to new Max router. Frustrated new customer can’t face another phone c

Re: New Max pod not connecting to new Max router. Frustrated new customer can’t face another phon...

Was this discussion not helpful?

Search Sky Community

Start a new discussion