New Max hub and Blink Sync won't connect.

[Twisted-Hazel]

I have the new Sky max hub, (switched from BT) and my blink sync module will not connect to it.  I have already tried diabling the 5gz, rebooting the hub and connecting, but it just keeps telling me the wifi password is wrong.  It is not; Ive checked and re-checked it a dozen times.  Aparently, it could be the software: 802.11...ax, but it is supposed to backward compatible.  So, any suggestions?  The virtual assistant was virtually useless and there's no way of getting an answer from SKY.  Have I made the wrong choice to move to SKY?

[Chrisee]

@Twisted-Hazel try changing the wifi security leve l from WPA3T to WPA2 some devices havecissues with the new security level. Setting should be in the My Sky Sky Max settings.

[Twisted-Hazel]

Hi Chrisee, thank you for the suggestion, I've tried that too and it still won't connect.  😕

[Rhinoss7 · Accepted solution]

I had exactly the same issue. I actually rang customer support and they took me through some steps (which I was very cynical about) - the only thing I did which they didn't suggest was I changed the security to WPA2. They had access to my blink app and it seems they updated the firmware or something but to cut a long story short it is connected and fine even with the security set back to its default level. This is the number I called was for the UK customer service on their website help section.

The call took 22 minutes including hold time. Hope that helps!

Regards,

Iain

[Twisted-Hazel]

Thank you, Iain.   I will look for that number on Blink.  Sky were really unhelpful, but I'm hoping this works.  Much appreciated.  😊

[Twisted-Hazel]

@Rhinoss7  Thanks for this help, it worked, they updated the firmware and I'm connected.  Great help!

[Kazza061073]

Hi i am having the same problem what number did you ring please !!!!!

[Rhinoss7]

Call the UK number on this page:

https://support.blinkforhome.com/en_US/contact-support/blink-technical-phone-support

[Twisted-Hazel]

Hi @Kazza061073, yes, I rang the number for the UK and Europe, as@Rhinoss7 suggested.  0115.... They talked me through some things, updated the firmware and it still wouldn't connect.  Blink said it was a sky issue, something about firewalls, but sky couldn't help at all and nothing was changed.    However, I left it and tried again an hour later and then it did work.  Maybe the hub needed time to reconfigure?   I dont know enough about the technicalities.  I hope it works for you.

[Kazza061073]

Updated firmware on the Blink product ????

[Twisted-Hazel]

Hi @Kazza061073 .  Yes, they connected to the blink hub via the online access.  ( You have to be on the telephone with them and they talk you through the process and get your permission to access the hub. )

It really was simple and worked for me after a long and frustrating week trying everything else.   Good luck. 😊