New MAX 100 HUB cannot connect Brother printer - 5 hours wasted - HELP!!!!!

[BigJock666]

New Max hub installed 2 days past, printer is a Brother  DCP-1601w wifi and only 7 weeks old. Has functioned from my 2 machines perfectly until NOW! Tried every combination possible even downgrading the security via phone app (why do I need a phone to control a bl**dy wifi printer - makes no sense to overcomplicate things) as per other posts and still after 5.5 hrs now still cannot get desktop/laptop to "find" the printer. Top of all that the laptop keeps switching off the web connection and I have to input the router password to get going again!!!! Never had any of these issues with old hub.

Printer is next to both machines and only 15 feet from router - yes I have reset reset reset unpluged again and again......even removed the printers from the machines and tried to reinstall but machines cannot "find" it now. Yes the set up on the printer says "OK".

HELP! I need to print docs for my business....

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147