New Gigafast Customer WiFi Unusable Upstairs

[hopefulmonster]

Hi everyone, I am looking for some advice please.

I am 3 days into my new Gigafast contract after coming over from Virgin. Our router is downstairs in the living room & that is unfortunately the only room that gets decent signal. Upstairs in mine & my children's bedrooms it either won't connect at all & reverts to mobile data, or is at speeds of below 20Mb which is not good enough for them to play games on, though that is the whole reason we got the Gigafast in the first place.

I knew we would need a booster as Virgin had needed to supply us with one for the upstairs to ensure the rooms received WiFi, but the sales person who set up my Sky contract said we would need the engineer to fit the broadband first & see how it ran, before I could do anything about getting a booster from Sky.

Now I've sadly confirmed the situation is the same now with Sky Gigafast for all rooms upstairs, how do I request a booster for the upstairs please? I've looked but can't find the information.

Thank you for your time. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147