New FTTP very poor speed test

[JimM1]

@Madhatter pinned as link above shows.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[Chrisee]

@JimM1 & @Madhatter the stats tell you very little unfortunately as while they show a connection speed these are not a direct measurement from the hub. With copper based services the modem stage in the hub reports the sync rate there is no equivelant with full fibre so the speeds shown in the report appear to be values inserted by Sky.

@Madhatter if you got a speed test result of 460Mb/s from the Broadbandspeddtest.org and but only occasionally from Ookla it implies an issue with Ookla's test rather than a line issue. I have always found this test reliable https://www.thinkbroadband.com/speedtest Thinkbrooadband are a respected site that report on speeds  nationally they have other tools to test connections which are useful to diagnose issues. If you are worried set up their Broadband Quality Monitor.  

I have never in 7 years found Sky throttle traffic to specific sites so I think your issue with Ookla is an odd ball. I would reboot both the laptop and the hub as that often clears such oddities. 

[JimM1]

@Chrisee Thanks, i was thinking his profile was maybe having issue with sky reporting 300Mb/s from the previous post, and looking like needing sometime to filter through and settle.

[Madhatter]

@Chrisee 

Hi,

That is one of the sites I have used and it tests very low. its around 

5 to 18MB and is the only one that also reports poor uploads, yet the others all report the upload I should / am getting.

Ive noticed when I run the SKY own speed tester to the hub, it reports below minimum speeds but no way as bad as the speed testers, its around 300ish most times, occasionally seen it at 260. This is with devices connected but not in use - mostly mobiles.

I thought the testers may be causing the issue but then HUB is reporting poor speeds.  SKY have said I can leave but I would prefer to get this resolved as to be honest, I think its a OR issue and not SKY. 

The whole Town was only started on FTTP 6 momths ago and I was the very first on my street of 25 houses, just looking at the poles when driving around (Very sad!!!!😅), most nothing the odd few iwth 1 to 2, there is not much uptake as every one other than our road has had VM for years.

 

[Madhatter]

This is the SKy Hub speed just now.

How is this speed tested? There was absolutley no heavy usage in place other than me browsing the internet to reduce it so dramtically.

If I test in a few minutes it could be back up.

[Chrisee]

@Madhatter have you run tests on a different device? A phone over Wifi will give indicative results which would either eliminate or confirm thst the ethernet link you mentioned was the problem.

Unlikely to be Openreach unless they have messed up the config on the exchange kit and given the occasional results atthe correct speeds it implies they haven't. In theory it could be contention as up to 32 lines share a 2.48Gb/s fibre from the distribution point to the exchange but supposedly that is very rare as very few customers actually use more than 100Mb/s at sny time despite buying gigabit connections.You might get the odd spike but not what looks like sustained activity.

The BQM looks ok to me just a reasonably well used connection.

[Madhatter]

Yes, ran them on a I7 laptop, surface and older HP laptop.

The screen shots of the HUB speed tests were run ona surface via wifi but that should not impact the speed as that is SKY equipment to the HUB and not from surface to SKY?

[mae-3]

@Madhatter 

I agree that the issue is a BT Openreach issue as the speed down the fibre is reporting 300Mbps, the latency test is showing packet loss and it is erratic speed tests. This would usually indicate a poor connection or dirt in a connector at some point on the fibre to the premises.

[Madhatter]

Is this something that could be solved by swapping me on the connector at the top of the pole or  does that connection feed into the same fibre - thinking if an on another fibre thread may be quick fix for now?

[mae-3]

@Madhatter 

It can usually be fixed by remaking the fibre connector or cleaning the connector at the point they join connection points.,

[JimM1]

@Madhatter I have went back and re-read your first post's, You say you joined sky on the 500MB package, were you with a previous ISP before this, what speed did you change from - to, and were you seeing issues previous to this point. What was involved in your fttp - fttp migration.

Jim

[peter-marlow+1966]

Always  had sky broadband been with  them 17 years sky HD, then sky  q and now sky glass tv , switched  from  super fast  60mps last month  to fttp 500mps  and had no problems  at all 

[Madhatter]

@mae-3 That will be a mission finding the fault in the fibre?

@JimM1 I was on a 900MB package and towards the end did experience speed issues and was the reason I shifted, it was not as bad as SKY where to the HUB, SKY speed tester is showing 16MB at times.

[mae-3]

@Madhatter 

Faults on fibre points are a pain to diagnose and fix, unfortunately. But usually, there aren't a lot of points where the fibre is joined or connected, at the fibre splitter, connection into the ONT and broadband exchange are the main points. Actual damage to the fibre would usually result in a complete signal loss, but dirty connections or misaligned splices will show poor erratic speed and packet loss as the light misfires down the fibre.

[JimM1]

@Madhatter @mae-3 @Chrisee You now have the info from your post's that the engineer needs, thank sky's equipment for helping the diagonsis of your fault/issues. As you say it maybe fibre at the ONT or maybe on the pole, if you are lucky could be a quick fix, and your testing has helped.