New Customer today no wifi for garden office

[RobertH-]

I am new customer joining today - I joined the basis the WiFi option was guaranteed to reach garden office due to its strength and cannot connect

[TimmyBGood]

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@RobertH- wrote:

I joined the basis the WiFi option was guaranteed to reach garden office 

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Even if you've paid extra for one of the enhanced 'WiFi guarantees' (which aren't really any such thing) their terms specifically exclude external buildings.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[RobertH-]

Thanks - the salesman I dealt with said the Max option would have no issues so hope I've not been conned

[TimmyBGood]

@RobertH- 

Max isn't magic: it's a WiFi 6 router, and just as restricted by the inherent weakness of 5Ghz signal as any other.  While booster pods can help within a building, be definition as 'halfway' devices (repeaters) they are unsuited to jumping signal between buildings.