New Broadband fitted but may need a booster

[JimG5]

Do sky provide a booster if the wifi dose not reach adequate speeds in the rooms we need it in?

Please advise.

Thanks

Jim

[daveNOS]

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@JimG5 wrote:

Do sky provide a booster if the wifi dose not reach adequate speeds in the rooms we need it in?

Please advise.

Thanks

Jim

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@JimG5 Yes they do, however be aware you would have to subscribe to Sky WiFi Max which is an add on service that has an ongoing monthly fee, it may be worth looking at buying your own 3rd party booster as that may be cheaper in the long term.

[TimmyBGood]

@JimG5 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimG5]

Thanks Mark, strange as I was thinking they would provide these as part of the service to cover the whole house. Virgin provided booster x 2 with no extra cost! I think will be looking elsewere unless they can off as new customer to sky!!

[TimmyBGood]

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@JimG5 wrote:

 I was thinking they would provide these as part of the service to cover the whole house. 

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They do, but the bundle which includes that service has an additional cost...