New Broadband Customer

[Jordanh123]

We moved from BT couple of months ago and have had nothing but problems since. The WiFi is so patchy, some days it's fine, other days it's constantly buffering/disconnecting from our devices. I have to constantly go on the app and report problems. Tonight I'm trying to watch Netflix and it's saying my television is not connected to the internet the connection is so weak. 

I have never had this problem with BT before in the 5 years I was with them and we moved for like for like speed?! Im baffled. Can I argue that we haven't got the package we are paying for and terminate the contract? 

[daveNOS]

@Jordanh123 The problem is likely the Sky hub, the BT hubs are far better for WiFi coverage.

You could try arguing that your not getting the service you are paying for however Sky could counter that by stating they are providing the service as they only offer guarantees on the speeds and service to your router(same as every other provider).