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This message was authored by: Danny118

New 24 months contract with discounted rate

So I have signed a new contract with monthly discount for 2 years and was informed the new contract will go live on the 27 October. Does this mean that my billing will only be updated after 27 October because currently on my Sky App it still shows the full amount of, not the discounted/agreed amount?

 

anyone knows? 

thank you in advance 


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This message was authored by: SKY1992bf Answer

Re: New 24 months contract with discounted rate

Posted by a Superuser, not a Sky employee. Find out more

@Danny118  what do the following three future bills show? Taking into consideration that the first couple of them will be different however the third should show the correct new amount agreed 

 

it can take upto 7 days from the agreement date for the changes to show but you shouldn't be charged the increase until the date of the change 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: New 24 months contract with discounted rate

Posted by a Superuser, not a Sky employee. Find out more

@Danny118  what do the following three future bills show? Taking into consideration that the first couple of them will be different however the third should show the correct new amount agreed 

 

it can take upto 7 days from the agreement date for the changes to show but you shouldn't be charged the increase until the date of the change 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: Danny118

Re: New 24 months contract with discounted rate

Thanks very much. The next 3 bills shows the full amount, not the agreed discounted amount. However I've only received the confirmation of offer Tuesday (14 October) so it might take 7 days to have that reflected? 

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