This discussion topic has been answered Discussion topic: New 24 months contract with discounted rate
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Message posted on 16 Oct 2025 01:22 PM
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So I have signed a new contract with monthly discount for 2 years and was informed the new contract will go live on the 27 October. Does this mean that my billing will only be updated after 27 October because currently on my Sky App it still shows the full amount of, not the discounted/agreed amount?
anyone knows?
thank you in advance
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Message posted on 16 Oct 2025 01:40 PM
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@Danny118 what do the following three future bills show? Taking into consideration that the first couple of them will be different however the third should show the correct new amount agreed
it can take upto 7 days from the agreement date for the changes to show but you shouldn't be charged the increase until the date of the change
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Message posted on 16 Oct 2025 01:40 PM
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@Danny118 what do the following three future bills show? Taking into consideration that the first couple of them will be different however the third should show the correct new amount agreed
it can take upto 7 days from the agreement date for the changes to show but you shouldn't be charged the increase until the date of the change
Message posted on 16 Oct 2025 02:15 PM
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Re: New 24 months contract with discounted rate
Thanks very much. The next 3 bills shows the full amount, not the agreed discounted amount. However I've only received the confirmation of offer Tuesday (14 October) so it might take 7 days to have that reflected?
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