Never get more then 220mbps but paying for 500mbps .. SIRO connection .. any help

[savic04]

Never get more then 220mbps but paying for 500mbps .. SIRO connection .. any help

Trying to get through for help is a disaster 

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[savic04]

Thank you 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[TechmanagerMal]

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@savic04 wrote:

Never get more then 220mbps but paying for 500mbps .. SIRO connection .. any help

Trying to get through for help is a disaster 

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Are you measuring the speed directly to the hub over ethernet when no other devices are using up bandwidth and is your device able to handle the full speed?