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Discussion topic: Network connection says tv is connected to broadband router but can't connect to the Internet.

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This message was authored by Chezb This message was authored by: Chezb

Network connection says tv is connected to broadband router but can't connect to the Internet.

Tv is telling me the Internet is down. I have tried restarting the router by turning it off and on at the plug and also resetting. Still no Internet.

 


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Network connection says tv is connected to broadband router but can't connect to the Internet.

Posted by a Superuser, not a Sky employee. Find out more

@Chezb you can help diagnose the fault by followingbthe links from this page https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Network connection says tv is connected to broadband router but can't connect to the Internet.

Posted by a Superuser, not a Sky employee. Find out more

@Chezb you can help diagnose the fault by followingbthe links from this page https://www.sky.com/help/articles/hub-lights-explained-start

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Chezb
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This message was authored by Chezb This message was authored by: Chezb

Re: Network connection says tv is connected to broadband router but can't connect to the Internet.

Thanks. Problem is my service.

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