Netgear WiFi extender won't connect to my sky router

[AndrewTHG]

Hi, I've tried everything to get my netgear WiFi extender connected to my router as my son's bedroom has poor WiFi connection and his xbox lags a lot whilst playing games online with his friends. Has anyone had the same problem and got any suggestions? 

[Chrisee]

@AndrewTHG if you have the newer white Sky hub third party extenders should connect but can cause interference. If your extenders is an older unit try reducing the WiFi security of the hub from WPA3-T to WPA2 in the advanced settings for the unit in the My Sky app.

A better solution is to either buy Sky's WiFi Max bundle see https://www.sky.com/help/articles/sky-wifi-max or to turn off the Sky hubs wifi and use a third party whole home wifi solution.