Netflix

[1980Diane]

I had it installed 2 days ago surely by now Netflix should be working???

[cookiemonsteruk]

@1980Diane 

Are you paying the subscription thru sky or direct to netflix ?

[jamesn123]

@1980Diane 

Had what installed?

TV?

Broadband?

What device are you trying to access netflix on? 

Any error messages?

[1980Diane]

I had sky installed I was with virgin media 

[jamesn123]

@1980Diane 

Sky what? TV? Broadband? Phone? Apples? Toast?

If you dont answer all our questions and thoroughly we can't help because there is so many different possible setups people have. 

[1980Diane]

It's part of my deal apparently, it says I have already subscribed I am confused 😔

[jamesn123]

@1980Diane 

Okay but you've still yet to directly answer any of the questions I've posted so I cant help you

[1980Diane]

I had all 3 installed tv/home phone which isn't working either and broadband 

[stuby81]

@1980Diane  please complete the following please

on the remote go to Home>Ondemand>Netflix>Pick a show>OSM included in Sky Subscription, click get started>Link existing account to sky(make sure email showing is correct and for current Netflix) if not select link another, then input other email>OSM were almost finished, accept and start watching>will then enter Netflix and now the current Netflix plan has been linked to Sky and Netflix freeze payments, they will send an email to the customer telling them this

[1980Diane]

Netflix know that is part of the bill for sky.  I really am stuck I go to Netflix on the sky remote it says sorry there are programmes of this type available     !!!!!! 

[stuby81]

Click the link below please and follow the steps, if the Q box software is not Q190 then please do an upgrade to the software, and if you need to do the last step and refresh the apps this takes a full 24hrs, please do not do the refresh anymore than once in 24hrs as doing it multiple times resets the 24 hours, all instructions needed are contained in the link 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-netflix/articles/...