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Discussion topic: Netflix thinks I am using a vpn, but irs turned off

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Avatar for blue+brazillian
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This message was authored by: blue+brazillian

Message posted on ‎03 Dec 2024 07:16 PM

Netflix thinks I am using a vpn, but irs turned off

New sky max hub set up yesterday, Netflix now thinks I am using a vpn but that's been turned off, spoke to Netflix they say isp provider, who say app provider, anyone?
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎04 Dec 2024 07:24 AM

Re: Netflix thinks I am using a vpn, but irs turned off

Posted by a Superuser, not a Sky employee. Find out more

@blue+brazillian the Netflix system can throw errors but it is based on the IP4 address Sky have given your connection giving a wrong result for who it belongs to. Easiest fix is to power down your Sky hub for an hour as thst should give you a new IP4 address. Alternatively if you are comfortable using the hubs we b interface at 102.268.0.1 use thst to force a disconnection .

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎04 Dec 2024 09:35 AM

Re: Netflix thinks I am using a vpn, but irs turned off

Posted by a Superuser, not a Sky employee. Find out more

@blue+brazillian 

 

Slight correction: the Hub web interface is on 192.168.0.1

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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