Netflix not working with Sky Broadband VPN/Proxy issue

[mat11]

I've been using Netflix through Sky for  years without issue. Recently it has started intermittently not allowed me to watch anything except Netflix Originals.  This is on all devices connected to my Sky network.  If I disconnect my phone from the wifi and use mobile data then it allows me to view all Netflix content for UK.

The shows just do not appear in my Continue Watching section or when browsing.  If I type the shows name then I ccan find the, but the play option is not available.  At this point if I press play on the handset the Netflix app give some message "You seem to be using a VPN or Proxy. Please turn off any of these services and try again".  I am not using a VPN.  If I use VPN Detection Test | VPN IP Address Check | VPN IP Test (ipqualityscore.com) it says that I my connection is using a Proxy.  I presume that is out of my control and done by Sky.  Has anyone else experienced this?  It seems to be a problem more often in the evenings when I want to watch something.  I have tried it during the day so I can connact Sky and it inevitably then works.

[Chrisee]

@mat11 those tools can give misleading results when an IP address get mapped as a VPN in error. You can normally fix this by getting a new IP address from Sky by either doing a forced disconnection using the hub's web interface or powering down for 30 minutes.

[mat11]

Thanks @Chrisee i did try unplugging the router overnight to no avail. I'll see if I can log in to the admin page and refresh the IP.  I tried that earlier and couldn't log in as I didn't know the admin password.

[Chrisee]

@mat11 the default admin password is either sky or the Wifi password on the label depending on which hub you have. 

[mat11]

Thank you @Chrisee , I've managed to log in. I was about to disconnect and reconnect (I think that is what would potentially refresh the IP?). Just before I did, I checked Netflix, it is allowing me to see everything at the moment 🤷‍♂️. I can guarantee that tonight when I try it will be broken again. I'll try again tonight.  Thank you so much for your help.

[Chrisee]

@mat11 shouldn't recur most of Sky's IP addresses are fine but sometimes somone has used one to be naughty and they get flagged or the systems that check think the addess is mapped to a different country than the UK. Sky shift blocks of addresses from their operations in Europe to the UK as they take on more customers. 

[mat11]

Thanks, it has been reoccurring now for a couple of weeks. I'll let you know how it goes. It seems to be forming a pattern of being ok in the daytime and breaking in the evening. Although initially it was broken for a solid week.

[mat11]

thanks @Chrisee , this seems to have resolved itself now. Fingers crossed 

[Mr_F_Knuckle]

Sky IP address auto changes every 60 mins as standard, the Max hub does have issues unrelated to the IP which is causing issues including the one you have seen, i have had to go back to the old hub and sit with lower speeds for now until they fix it 

[mat11]

Thankfully mine has continued to work since it resolved itself.

[simon194]

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@Mr_F_Knuckle wrote:

Sky IP address auto changes every 60 mins as standard, the Max hub does have issues unrelated to the IP which is causing issues including the one you have seen, i have had to go back to the old hub and sit with lower speeds for now until they fix it 

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The IP address lease lasts for 60 mins and DHCP starts requesting renewal after 30 mins and if successful, renews the same IP address for another 60 minutes.

I've had the same IP address for over 4 months now. according to my NoIP DDNS account. It last changed on 7th Dec 2023.

[mat11]

After months of working properly this issue has started again, very tiresome. Typical, when you get tye kids in bed early and try to watch something.

[Justinay]

use a [removed] service to change IP and troubleshoot better if it's [removed] one, it performs as a real home IP. probably you're getting blocks because of yput ip being identified as bad

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