Discussion topic: Nest thermostat not working since router changed

This message was authored by: Sjblondie48 · ‎10 Feb 2025

Hi All. Since changing the router, my nest thermostat isn't working. It displays a home symbol with an arrow pointing down to it.

I've contacted Google who are no help as they won't do anything and referred me to check my wifi frequency.

I can't even do a factory reset on it.

I can't find out my frequency, going round in circles with sky also.

Please help!

This message was authored by: cookiemonsteruk · ‎10 Feb 2025

@Sjblondie48

What colour sky router do you have?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: cookiemonsteruk · ‎10 Feb 2025

@Sjblondie48

For black routers follow the steps below to seperate the wifi frequencies . If the white sky max hub read the bit below by clicking on the link on how to temporarily disable the 5ghz band.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

Discussion topic: Nest thermostat not working since router changed

Nest thermostat not working since router changed

All Replies

Re: Nest thermostat not working since router changed

Re: Nest thermostat not working since router changed

Was this discussion not helpful?

Search Sky Community

Start a new discussion