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This message was authored by: BobM15

Need to return excess broadband router

Elderly friend has moves into a retirement flat. I sorted out his broadband and he is now a Sky  customer. Sky sent TWO broadband routers, one in my name and one in his. 
I need to return the unopened box from Sky with a new router in it. I am struggling to make contact to get a returns label. 
Any suggestions? 


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This message was authored by: JimM1 Answer

Re: Need to return excess broadband router

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This message was authored by: caesarome

Re: Need to return excess broadband router

Posted by a Superuser, not a Sky employee. Find out more

@BobM15 

If you have a printer then you can print the return lable via here:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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This message was authored by: JimM1 Answer

Re: Need to return excess broadband router

@BobM15 What router do you have, take a look at the link below and say!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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This message was authored by: BobM15

Re: Need to return excess broadband router

Sky broadband hub 

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This message was authored by: BobM15

Re: Need to return excess broadband router

Thank you! I don't have a printer but hopefully can find someone that has

This message was authored by: JimM1

Re: Need to return excess broadband router

@BobM15 No problem just wondered in case you had the older sky hub or the sky Q as they are being phased out and sky where killing two birds at the same time, but the Sky Broadband Hub you have is good!

You can also have the post office do the printed label just follow the steps on the link that was sent to you!

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This message was authored by: BobM15

Re: Need to return excess broadband router

Thank you! Appreciate your help😀

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