Need to change address on order for engineer

[DDGreen]

Hi, we recently moved house but forgot to update our address with Sky (sorry). Today our broadband stopped working so I tried troubleshooting on the Sky app and it said that there is a fault outside of the property and an engineer has been called.....but no doubt the engineer will have been called to the old address. 

1. How can I change the address that the engineer will be despatched to now that the order has been raised?

2. Is is likely that not updating our address is the cause of our broadband dropping off?

Thanks!

[JimM1]

@DDGreen Use the service checker option pay very close attention as it pops up, the address will flash up for a second. If wrong it's a call to sky to get it changed don't think you are allowed access to do it!

https://www.sky.com/servicechecker

But you just never know link below 24hrs it say's.

Update personal and household details through sky.com | Sky Help | Sky.com | Sky Help | Sky.com

[Daniel0210]

@DDGreen 

How have you got a broadband connection (albeit not working at present) at your new address if you haven't told Sky or arranged a Sky Home Move?