Need to book an engineer

[Fergal12345]

my broadband speed is very slow and I can not seem to book engineer via the website - How do I book one or speak to a human? 

[JimM1]

@Fergal12345 Run the diagnostic service to your line connection, if you want to speak you need to call!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start