Need sky router replacement

[Miss85]

Long story short is that a technician has been out to do external checks and all reading are good but doing checks on the router itself and its only showing half the speeds iv bee paying for.

[Chrisee]

@Miss85 you will need to call Sky unless the engineer is from Sky and has asked for one to be sent out. Dialling 150 0n your Sky Talk line gives you a free call.