Discussion topic: National lotto app won’t load or connect to server
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Message posted on 20 Jul 2024 07:01 PM
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Re: National lotto app won’t load or connect to server
Same with me it's blocked. I turned restrictions off and also on mobile but won't allowed me to access it at all
Message posted on 20 Jul 2024 07:29 PM
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Re: National lotto app won’t load or connect to server
https://news.sky.com/story/national-lottery-website-and-app-goes-down-13181706
A spokesperson later said the website and app were working again, however many people continued to report issues for hours after.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 20 Jul 2024 07:45 PM
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Re: National lotto app won’t load or connect to server
Im getting the same with my phone on wifi or not being able to access the lottery site.
also doing a broadband check on the house says in red i have a problem then it goes to wifi check and all green no issues. Theres deff something off on the wifi end if things. Since yesterday my ring chime pro wont connect either.
Message posted on 30 Jul 2024 10:53 AM
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Re: National lotto app won’t load or connect to server
Good morning all, apologies we've only seen this thread now.
Are you still having a problem with the lotto app? Does anyone have a screen shot of the error?
Message posted on 30 Jul 2024 11:03 AM
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Re: National lotto app won’t load or connect to server
Hi Chloe, the lottery is now working fine, i still have an issue with the ring setup. I have an chime pro extender that lost connection on the day that update happened. Now it reconnects for seconds then loses the signal. Its like the router has a new fire wall or something. No previous issues at all
Message posted on 30 Jul 2024 01:25 PM
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Re: National lotto app won’t load or connect to server
Hi @Spcvw,
You'll need to post on the broadband board for help on this one 🙂 https://helpforum.sky.com/t5/Broadband/bd-p/sky_broadband
Message posted on 22 Mar 2025 01:55 PM
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Re: National lotto app won’t load or connect to server
National lottery app stoped a few days ago and i carnt get it back on any help welcome
Message posted on 17 Apr 2025 04:28 PM
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Re: National lotto app won’t load or connect to server
Cannot open Lottery app , I have no parental controls on .I have uninstalled and reloaded but still no luck ?
Message posted on 25 Apr 2025 04:15 PM
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Re: National lottery app
Mine is the same will not let me on national lottery app
Message posted on 28 Apr 2025 10:27 AM
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Re: National lotto app won’t load or connect to server
Morning @LesB1 @Mitch1960
Thank you for telling us about not being able to open the app.
Some questions, if you wouldn't mind:
- Has the app worked before?
- Are you still having trouble?
- If so, does switching to mobile data, fix the issue for you?
- What platform are you using? Android or Apple?
Kev
Community Manager
Message posted on 28 Apr 2025 12:28 PM
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Re: National lotto app won’t load or connect to server
Hi , yes the app has worked for years , no change on mobile data , still not working. I'm on a Samsung S22 ultra which is android.
Cheers Les
Message posted on 28 Apr 2025 01:31 PM
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Re: National lotto app won’t load or connect to server
@LesB1 wrote:
Hi , yes the app has worked for years , no change on mobile data , still not working. I'm on a Samsung S22 ultra which is android.
Cheers Les
Thanks for your reply @LesB1
Are you saying that the problem happens on mobile data as well? Are you on Sky Broadband and Sky Mobile?
Have you tried clearing the cache and data? (settings > apps > The National Lottery > Storage > Clear cache and then Clear data).
(I'm using an S24 Ultra and the app has updated without issue for me. I'm on Sky Broadband and Sky Mobile).
Kev
Community Manager
Message posted on 28 Apr 2025 02:09 PM
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Re: National lotto app won’t load or connect to server
I've tried everything including clearing data etc , reinstalling but it won't load. I'm on sky broadband but Tesco mobile.
Message posted on 28 Apr 2025 02:46 PM
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Re: National lotto app won’t load or connect to server
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