National lottery saying I’m out of uk

[Theashelton]

location software recognises Internet Protocol addresses

(P addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that you are located outside this region.

Please contact your ISP and ask them to update the registration

[Theashelton]

location software recognises Internet Protocol addresses

(P addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that you are located outside this region.

Please contact your ISP and ask them to update the registration

[Chrisee]

@Theashelton unfortunately this is becoming a more common issue as isps like Sky have to buy small lots of IP addresses as the workd supply has run out. In practice Sky will have registered the address as being in the UK but it can take a while before all of the sites used to check location catch up.

Practically the advice is to power down your hub for an hour which should force a change to an address the lottery's checker allows.

[Theashelton]

Sorry but what do you mean power down my hub?  Not good on these terms 

[Chrisee]

@Theashelton power down simply means turn off the mains power.

[Kensway]

I've opened my account and it has my UK address I've also been with Sky mobile for decades how can I fix it?

[Theashelton]

I still cannot play national lottery.  Still says I'm out of uk. Please can you help

thea 

[Chrisee]

@Theashelton this issue can apoarently be caused by services like Apple's icloud private relay so my iPad that uses that gets the message from the lottery site but my wife's iPad which doesn't but is on the same Sky network doesn't. 

[dogging]

Has anyone got a result if so how!

[caesarome]

@dogging 

What device are you using because if it is an iPhone or iPad have a read of the post above yours by @Chrisee