NHS VPN problem since switching to Sky

[penyjen]

I work remotely for the NHS via a VPN. Since changing ISP to Sky I have had a problem with my VPN (new house, Sky is only ISP available). 

Dictations on the lexacom dictation software get stuck on my laptop and don't upload. If I hotspot via my phone 4G then they upload (but this is super slow). All other uploads work fine. 
I have been told the issue may be my router settings not being compatible with VPN but no one can tell me how I find these out and how I change them. 

Tried so far:

Turned off broadband shield.
New router, connecting directly to router by cable. 
Sky engineer has been round and can't help.

NHS IT can't help. 
Lexacom software IT can't help. 

[Chrisee]

@penyjen if the VPN is working generally but only this function is a problem it sounds like a configuration issue with the app on your laptop especially if the NHS and Sky cannot solve it for you.. Have could try contacting Lexacom support at https://www.lexacom.co.uk/lexacom-support-centre/

[penyjen]

Hi, thanks for getting in touch. I've already contacted lexacom and had them remote in to my laptop. They said it's not an issue at their end. 

I didn't put in original post to keep it short but I also have issues with 'IP address not found' on and off all day. Again only since switching to sky and only when on VPN. 

[jamesn123]

@penyjen 

Are you connecting your laptop via ethernet to the hub?

[penyjen]

I've tried with and without Ethernet and makes no difference. 

[Al1980]

Hello - I have the same problem under exactly the same circumstances. 

I work remotely for the NHS and the speed of the connection drops significantly via VPN. 

Did you ever find a solution to this? 

[penyjen]

No, unfortunately I didn't. I use lexacom app on my mobile phone instead now and just accept that the speed is really slow!

[CoffeeDrinker]

If Lexacom can be reached via a mobile phone hotspot without using VPN, it may be worth asking your IT if they can add Lexacom to the locally handled side of a split tunnel (this will mean something to them).

Essentially, with your NHS VPN active, rather than routing Lexacom traffic down the VPN tunnel into your Trusts's network then back out again to Lexacom, the split tunnel will allow Lexacom bound traffic to be routed directly out of your local Sky broadband connection directly to Lexacom themselves.