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Discussion topic: MySky states new broadband router has been delivered. It has not

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Message posted on ‎10 Feb 2025 04:31 PM

MySky states new broadband router has been delivered. It has not

Hi..

 

On the MySky app, it states that the new router has been delivered. It has not. I can't get through the virtual chat and an engineer is due in two days. I need to know who to speak to

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Message posted on ‎10 Feb 2025 04:45 PM

Re: MySky states new broadband router has been delivered. It has not

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@bel7163 wrote:

Hi..

 

On the MySky app, it states that the new router has been delivered

Could it have been left with a neighbour or hidden behind something like a bin as this will have been sent to you via Royal Mail.

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Message posted on ‎11 Feb 2025 11:30 AM

Re: MySky states new broadband router has been delivered. It has not

No, that has been checked

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Message posted on ‎11 Feb 2025 11:45 AM

Re: MySky states new broadband router has been delivered. It has not

Posted by a Superuser, not a Sky employee. Find out more

@bel7163 

My sons hub was delivered a day earlier than the tracking suggested it would be and hidden behind a wheelie bin but the postman still put a note through the letterbox saying where it was. Did you have such a note? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎11 Feb 2025 11:56 AM

Re: MySky states new broadband router has been delivered. It has not

No, nothing. I didn't receive an email (or card) from Royal Mail stating this or any other details . All I can see id 'Delivered' in the MySky orders. You can't actually get through the virtual assistant the issue, loops with the same questions

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