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This discussion topic has been answered Discussion topic: MySky app is showing that I don't have broadband but I've just had it installed

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Message posted on ‎02 May 2024 09:09 PM

MySky app is showing that I don't have broadband but I've just had it installed

Had real problems with Sky but eventually got Sky Q fitted but major problems getting Open Reach out.

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This message was authored by: caesarome Answer

Message posted on ‎05 May 2024 05:05 PM

Re: MySky app is showing that I don't have broadband but I've just had it installed

Posted by a Superuser, not a Sky employee. Find out more

Have you tried this link to link your account to your ID:

 

https://www.sky.com/linkmyaccount

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Message posted on ‎02 May 2024 09:50 PM

Re: MySky app is showing that I don't have broadband but I've just had it installed

Posted by a Superuser, not a Sky employee. Find out more

Have you linked your broadband account to your Sky ID as per this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Message posted on ‎05 May 2024 03:55 PM

Re: MySky app is showing that I don't have broadband but I've just had it installed

Unlinked as suggested but couldn't link up. MySky app is now showing I have no Sky products 

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This message was authored by: caesarome Answer

Message posted on ‎05 May 2024 05:05 PM

Re: MySky app is showing that I don't have broadband but I've just had it installed

Posted by a Superuser, not a Sky employee. Find out more

Have you tried this link to link your account to your ID:

 

https://www.sky.com/linkmyaccount

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: Mikesmudger

Message posted on ‎06 May 2024 10:40 AM

Re: MySky app is showing that I don't have broadband but I've just had it installed

All sorted now, thanks for your assistance 

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