MySky App hasn’t updated with correct hub, so unable to connect max pod

[Jaysondee]

So I had my Sky Max hub delivered middle of April, my app still hasn't updated with the correct hub so I was unable to order a pod to help WiFi signal through my house (the whole reason for upgrading to sky max!!!!) spoke to technical team who eventually ordered the pod for me which was sent out, but because my sky app hasn't updated with the correct hub, I can't connect my pod. I have spoken to sky several times since and all they keep doing is referring this back to a back office team but nothing ever seems to happen to update my sky app. I have internet connection, just don't have signal throughout house so unable to use several devices.  Has anyone had this issue and managed to sort this? 

[Chrisee]

@Jaysondee this issue is going to require Sky to sort so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

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